SHIPPING POLICY

Thank you for shopping with KIRALUMA. We carefully prepare every order to ensure your jewelry arrives safely and beautifully.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed on weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on the destination and shipping method selected at checkout.

Estimated delivery times shown at checkout are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Please note that the 1–3 business day processing time is separate from the estimated shipping transit time.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

If your order qualifies for a free shipping promotion, the applicable shipping discount will be shown at checkout.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@kiraluma.com. Once an order has been shipped, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at hello@kiraluma.com with your order number so we can help determine the appropriate next steps.

International Orders

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

When applicable, these charges are the responsibility of the customer and are not included in the order or shipping total paid to KIRALUMA.

Questions

If you have any questions about your order or shipping, please contact us at hello@kiraluma.com.