Shipping policy

SHIPPING POLICY

Thank you for shopping with KIRALUMA. We carefully prepare every order to ensure your jewelry arrives safely and beautifully.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed on weekends or holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Delivery times vary depending on the destination and shipping method. Estimated delivery times shown at checkout are estimates and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us so we can help you determine the appropriate next steps.

International Orders

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. When applicable, these charges are the responsibility of the customer.

Questions

If you have any questions about your order or shipping, please contact us through the contact information provided on our website.