Frequently Asked Questions

What materials are your jewelry pieces made from?
Each product page includes details about the materials and finish of the piece. Please review the product description before purchasing for specific information.

Where does KIRALUMA jewelry come from?
Our collection includes both pieces designed for KIRALUMA and crafted in Colombia, as well as thoughtfully selected jewelry chosen for its beauty, character, and distinctive details. Each product page includes specific information about the piece.

How should I care for my jewelry?
To help preserve your jewelry, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a dry place when not in use.

How long does shipping take?
Orders are typically processed within 1–3 business days. After shipment, Standard Shipping generally takes 3–5 business days, while Express Shipping generally takes 1–2 business days. Free Standard Shipping is available on orders of $70 or more. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Can I track my order?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Can I return or exchange an item?
Returns may be requested within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging. For complete eligibility requirements and instructions, please review our Returns & Exchanges or Refund Policy.

What if my item arrives damaged or incorrect?
Please contact us as soon as possible at hello@kiraluma.com with your order number and photos of the item so we can review the issue and assist you.

How can I contact KIRALUMA?
You can reach us at hello@kiraluma.com or through the Contact page on our website. We’ll be happy to assist you with questions about products or orders.