FAQ

Frequently Asked Questions

What materials are your jewelry pieces made from?
Each product page includes details about the materials and finish of the piece. Please review the product description before purchasing for specific information.

How should I care for my jewelry?
To help preserve your jewelry, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store your pieces in a dry place when not in use.

How long does shipping take?
Processing and delivery times may vary depending on your location. Shipping information and available options will be provided during checkout.

Can I track my order?
Yes. Once your order has shipped, you will receive tracking information using the contact information provided with your order.

Can I return or exchange an item?
Returns and exchanges are subject to our store policies. Please review our return policy for eligibility, timeframes, and instructions before sending an item back.

What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order information and photos of the item so we can review the issue and assist you.

How can I contact KIRALUMA?
You can reach us through the Contact page on our website. We’ll be happy to assist you with questions about products or orders.