Refund policy

RETURN & REFUND POLICY

We want you to love your KIRALUMA jewelry. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Returns

To be eligible for a return, items must be unworn, unused, and in their original condition and packaging. Proof of purchase may be required.

To request a return, please contact us before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, earrings and other pierced jewelry cannot be returned once worn or tried on, unless they arrive damaged or defective.

Gift cards and items marked as final sale are not eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

If you would like a different item, the fastest option is to return the eligible item and place a new order for the item you prefer.

Contact Us

If you have any questions about a return or refund, please contact us through the contact information provided on our website.