Returns & Exchanges

Returns & Exchanges

Returns may be requested within 30 days of delivery. Items must be unworn, unused, and returned in their original packaging. To start a return, please contact us at hello@kiraluma.com with your order number and reason for the return.

Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item. We’ll review the issue and work with you to make it right.

Non-Returnable Items
For hygiene reasons, earrings and other pierced jewelry cannot be returned once worn or tried on. Items marked as final sale are also not eligible for return.

Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Exchanges
If you would like a different item, the simplest option is to return the eligible item and place a new order.

Contact Us
For return or refund questions, contact us at hello@kiraluma.com